20,000 units on backorder with an approximate 6 week delivery period.
Please call us directly or place your order to reserve your units.
Please read below product description for cancellations and returns policy.
As of 06/03/2021 there are further delays to these units, total wait time is now approximately 12 to 14 weeks. If you choose to make a purchase, your payment will not be processed until your units have arrived at the distributor warehouse. Additionally, due to extremely high demand pricing for new orders placed on or after 06/03/2021 will be based on distributor pricing and the current listed price on 3dbrainlab.com will not be guaranteed. However we will provide a payment link with the updated price in order to process your payment when your unit(s) are ready,
We appreciate your business, and thanks for your patience.
There is a 5% cancellation fee if you decide to cancel 7 days of placing an order on this product.
Please ensure you purchase Route insurance with your order. 3DBrainLab's DOA(damage on Arrival) Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
Note any damages on the receipt.
Refuse the shipment (if possible) so that it is returned to the warehouse for freight claim processing.
For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
If damaged item is accepted via UPS/Fed Ex Ground, contact firstname.lastname@example.org for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert D&H of the issue.
Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
RETURNS ON THIS PRODUCT:
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
3DBrainLab credits based on purchase price or current price, whichever is lowest.